Members were surprised by bills after their visit. I connected booking, insurance, payment and staff tools, so people knew the cost before they came in.
Clinicians spent about ten minutes reading charts before each visit. I designed AI summaries that cite every fact to its source, so clinicians can check before they trust.
Sensitive records needed strict rules that never blocked urgent care. I designed how staff request access, get approved and leave an audit trail.
One in ten renewal requests was a duplicate that clinicians sorted by hand. I designed when a clinical AI agent acts alone, asks for help or escalates, based on how sure it is.
The best work is often unassigned.
AI earns its place when people can check it and stay in control.
When a team disagrees, I turn opinions into experiments.
If it works for them, it works for everyone.
“Basia is an exceptional designer who combines high ownership with strong execution. She uses data to inform her decisions, explores ideas broadly, and knows when to dive deep into the details.
“Basia makes the most of every opportunity she is given to improve a product. She improves the UI and UX for anything that might interact with the feature she’s building.
