Amazon One Medical · 2024–25
Members were surprised by bills after a visit. I connected booking, insurance, payment and the staff tools into one system, so people knew before a visit whether it was billed and what they’d likely owe.
Members were surprised by bills after a visit. I connected booking, insurance, payment and the staff tools into one system, so people knew before a visit whether it was billed and what they’d likely owe.
Clinicians spent about ten minutes reading charts before each visit. I designed AI summaries they could trust and act on.
Sensitive records needed strict access rules that never got in the way of urgent care. I designed how staff request access, get approval and leave an audit trail.
One in ten renewal requests was a duplicate that clinicians sorted by hand. I designed the first time Clinical AI acted on its own: automate, assist or escalate, by how sure it is.
The best work is often unassigned.
AI earns its place when people can check it and stay in control.
When a team disagrees, I turn opinions into experiments.
If it works for them, it works for everyone.
“Basia is an exceptional designer who combines high ownership with strong execution. She uses data to inform her decisions, explores ideas broadly, and knows when to dive deep into the details.
“Basia makes the most of every opportunity she is given to improve a product. She improves the UI and UX for anything that might interact with the feature she’s building.