Amazon One Medical · 2025
One in ten renewal requests was a duplicate that clinicians sorted by hand. I led UX for the first time Clinical AI acted on its own: automate, assist or escalate, based on how sure it is.
One in ten renewal requests was a duplicate that clinicians sorted by hand. I led UX for the first time Clinical AI acted on its own: automate, assist or escalate, based on how sure it is.
Clinicians spent about ten minutes reading charts before each visit. I designed AI summaries they could verify and act on before a visit starts.
Sensitive records needed strict access rules that never got in the way of urgent care. I led the role audit and designed how staff request access, get approval and leave an audit trail.
Members were surprised by bills after a visit. I connected booking, insurance, payment and staff tools into one system, so people knew before a visit whether it was billed and what they’d likely owe.
“Basia is an exceptional designer who combines high ownership with strong execution. She uses data to inform her decisions, explores ideas broadly, and knows when to dive deep into the details.
“Basia makes the most of every opportunity she is given to improve a product. She improves the UI and UX for anything that might interact with the feature she’s building.